What are two essential questions adjusters should ask themselves when reviewing a claim?

The correct response focuses on the practical aspects of managing a claim effectively. By asking, "What do I need to do to bring this claim to resolution?" the adjuster is centering their attention on the ultimate goal of the claims process, which is to reach a fair and timely resolution. This question helps the adjuster identify any action items needed to advance the claim, whether that involves gathering more information, coordinating with medical professionals, or negotiating settlements.

The second question, "Are my reserves adequate?" underscores the importance of financial planning within claims management. Adjusters must ensure that they have set aside enough funds to cover anticipated costs associated with the claim. Inadequate reserves can lead to financial issues for the insurer and could complicate the settlement process, making this a critical aspect of claims adjustment.

The other options touch on various valid points but do not focus as directly on the essential operational aspects needed for effective claims management. For instance, concerns about document signatures or personal career progression do not pertain directly to the immediate needs of managing a claim. Similarly, while communication with the worker is important, it does not encapsulate the broader, strategic considerations necessary for resolution and financial planning that the selected response does.