What is the standard communication protocol for notifying injured workers about IME appointments?

The standard communication protocol for notifying injured workers about Independent Medical Examination (IME) appointments involves contacting the worker before scheduling the IME to discuss the examination. This approach ensures that the injured worker is informed and involved in the process, allowing them to raise any questions or concerns they may have prior to the appointment.

Engaging the worker in advance facilitates clear communication and helps in establishing trust, which is critical in the claims process. It can also help in addressing any logistical issues or conflicts the worker might have with the proposed appointment times or locations. By taking this proactive step, claims adjusters can foster a more cooperative environment and support the injured worker's understanding of the IME’s purpose and significance in their claim.

This contrasts with the approach of informing the worker only after scheduling, which does not allow them any input or awareness prior to the appointment, potentially leading to frustration. Voicemail communication about scheduling could lead to misunderstandings or provide insufficient detail for the worker regarding their obligations or the significance of the appointment. Communicating solely via email can limit the interaction, as it does not allow for immediate dialogue or clarification in a more personal manner.